Welcome to Pinder Pottery Guest Services. We're here to help you make the most of your online shopping experience. Have a question about the site? Need to know about returns? If your questions are not answered with the information below, do not hesitate to call (815) 291-0618, send an e-mail to firstname.lastname@example.org or fill out the contact us information form.
Our online store is being set up on Square Market. If you have questions about ordering before then, please call (815) 291-0618, e-mail email@example.com or fill out the contact us information form.
Pinder Pottery is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at (815) 291-0618, e-mail firstname.lastname@example.org or fill out the contact us information form.
We will respond to or acknowledge your inquiry within one business day.
To check the status of your online orders, please call us at (815) 291-0618, e-mail email@example.com or fill out the contact us information form - orders will be shipped UPS and if you provide an e-mail during the order process, a UPS tracking number will be e-mailed to you.
How do I return something to Pinder Pottery?
At Pinder Pottery, we stand behind our merchandise 100%.
When returning items:
- All returned items must be in the original packaging.
- Any items returned for reasons other than defects must be unused and in the original packaging.
- We will not give credit or refunds for used merchandise.If you have received a defective item from us, return the item and a copy of your invoice.
- Please inform us which you prefer: a replacement item or a refund for the defective merchandise.
For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to replace the damaged merchandise and file the proper claims to the shipping company.
If you have questions about a return, please call us at (815) 291-0618, e-mail firstname.lastname@example.org or fill out the contact us information form.
Rates may change
We currently ship to street addresses (all shipping methods), P.O. boxes within the 50 United States (standard shipping only - USPS), and to APO/FPO U.S. Military addresses (standard shipping only). Packages sent to military addresses may be delayed by military mail handling. Packages over 20 pounds may require additional shipping time. We do not ship internationally or to the U.S. territories.
Overnight, 2-day, and 3-day order processing
- Orders received for stock items before 1 pm Central Time Monday through Friday will be processed the same day. Orders received after 1 pm Central Time will be processed the next business day - Monday through Friday. Orders received for stock items after 1 pm Central Time Friday, Saturday or Sunday will be processed on Monday.
- Our transportation partners do not process orders on the weekend. Therefore, if you place an order for stock items after 1 pm Central Time on Friday, you may experience a delay between your order shipped confirmation e-mail and the actual shipment of your order.
Overnight, 2-day, and 3-day packages are delivered Monday through Fridays only. Alaska and Hawaii shipping my require an additional one to two days.